Troubleshooting
J
Troubleshooting
user-permission-revoked
John Hancock - Retirement Plan Services: User Access Revoked
The institution connection was revoked and data refreshes are blocked until the source is reconnected.
Likely causes
- User revoked third-party app permissions at the institution.
- OAuth consent was withdrawn or expired.
- Security policies forced disconnect after suspicious activity.
Resolution steps
- 1
Prompt the user to reconnect the source from account settings.