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Clarity

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Troubleshooting

user-permission-revoked

Heritage South Community Credit Union: User Access Revoked

The institution connection was revoked and data refreshes are blocked until the source is reconnected.

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Likely causes

User revoked third-party app permissions at the institution.

OAuth consent was withdrawn or expired.

Security policies forced disconnect after suspicious activity.

Resolution steps

1
Prompt the user to reconnect the source from account settings.
2
Validate refreshed permissions include required scopes.
3
Run a backfill sync to close data gaps after reconnect.

Prevention controls

Send proactive alerts when access revocation webhooks arrive.
Include provider-specific reconnect instructions in-product.
Track reconnect completion rate by institution and optimize flows.

Related error guides

Institution Reauthentication Required Sync Timed Out Provider Rate Limit Hit

Heritage South Community Credit Union User Access Revoked Guide | Clarity