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Troubleshootinguser-permission-revoked

BB&T - Ascensus: User Access Revoked

The institution connection was revoked and data refreshes are blocked until the source is reconnected.

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Likely causes

User revoked third-party app permissions at the institution.

OAuth consent was withdrawn or expired.

Security policies forced disconnect after suspicious activity.

Resolution steps

1
Prompt the user to reconnect the source from account settings.
2
Validate refreshed permissions include required scopes.
3
Run a backfill sync to close data gaps after reconnect.

Prevention controls

Send proactive alerts when access revocation webhooks arrive.
Include provider-specific reconnect instructions in-product.
Track reconnect completion rate by institution and optimize flows.

Related error guides

Institution Reauthentication Required Sync Timed Out Provider Rate Limit Hit

BB&T - Ascensus User Access Revoked Guide | Clarity