Skip to main content

Product Compare Pricing

Demo Start Free Trial

Start Free Trial

Troubleshooting

Clarity

All your money, one clear view

Clarity

All your money, one clear view

Product

Interactive Demo
Pricing
Compare

Company

About
Contact

Trust

Security
Disclosures
Legal

Resources

Atlas
Blog
Learn
Calculators

© 2026 Clarity

·Privacy·Terms

B

Troubleshooting

user-permission-revoked

Bank of the James - Online Banking: User Access Revoked

The institution connection was revoked and data refreshes are blocked until the source is reconnected.

Back to integration page Contact support

Likely causes

User revoked third-party app permissions at the institution.

OAuth consent was withdrawn or expired.

Security policies forced disconnect after suspicious activity.

Resolution steps

1
Prompt the user to reconnect the source from account settings.
2
Validate refreshed permissions include required scopes.
3
Run a backfill sync to close data gaps after reconnect.

Prevention controls

Send proactive alerts when access revocation webhooks arrive.
Include provider-specific reconnect instructions in-product.
Track reconnect completion rate by institution and optimize flows.

Related error guides

Institution Reauthentication Required Sync Timed Out Provider Rate Limit Hit

Bank of the James - Online Banking User Access Revoked Guide | Clarity