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Troubleshooting

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Ascensus - BB&T: Institution Reauthentication Required

The institution requires the user to reauthenticate account access before sync can continue.

Back to integration page Contact support

Likely causes

Institution security challenge expired.

Credentials were changed at the institution.

Multi-factor policy now requires renewed consent.

Resolution steps

1
Prompt a reconnect flow and complete the institution challenge.
2
Verify account scopes were granted for transaction access.
3
Trigger a fresh sync and confirm status changes from pending to synced.

Prevention controls

Surface reauth warnings before connection expiry windows.
Alert users when webhook consent-expiration events are received.
Monitor repeat reauth loops and escalate to support quickly.

Related error guides

User Access Revoked Sync Timed Out Provider Rate Limit Hit

Ascensus - BB&T Institution Reauthentication Required Guide | Clarity