Troubleshooting
A
Troubleshooting
rate-limited
Alight - Sonoco Benefits: Provider Rate Limit Hit
Requests were throttled by the provider and must be retried after cooldown windows.
Likely causes
- Burst traffic exceeded provider request quotas.
- Shared API key budgets were depleted.
- Polling cadence was too aggressive for current plan limits.
Resolution steps
- 1
Back off requests and retry with exponential delays.
- 2