Troubleshooting
A
Troubleshooting
item-login-required
Alight Smart Accounts: Institution Reauthentication Required
The institution requires the user to reauthenticate account access before sync can continue.
Likely causes
- Institution security challenge expired.
- Credentials were changed at the institution.
- Multi-factor policy now requires renewed consent.
Resolution steps
- 1
Prompt a reconnect flow and complete the institution challenge.
- 2