Troubleshooting
A
Troubleshooting
item-login-required
Alight - Genworth Financial: Institution Reauthentication Required
The institution requires the user to reauthenticate account access before sync can continue.
The institution requires the user to reauthenticate account access before sync can continue.
Prompt a reconnect flow and complete the institution challenge.
Verify account scopes were granted for transaction access.
Trigger a fresh sync and confirm status changes from pending to synced.