Troubleshooting
A
Troubleshooting
sync-timeout
Alight Financial Solutions - NetXInvestor: Sync Timed Out
The provider request completed with a timeout or stalled before data refresh finished.
Likely causes
- Provider-side latency spike during data fetch.
- Large historical backfill exceeded request budget.
- Retry policy exhausted before a successful response.
Resolution steps
- 1
Retry sync with a smaller window or account subset when supported.