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Troubleshooting

sync-timeout

Alight - DTCC: Sync Timed Out

The provider request completed with a timeout or stalled before data refresh finished.

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Likely causes

Provider-side latency spike during data fetch.

Large historical backfill exceeded request budget.

Retry policy exhausted before a successful response.

Resolution steps

1
Retry sync with a smaller window or account subset when supported.
2
Confirm provider status page and incident feed for outages.
3
Escalate persistent timeout clusters with correlation IDs.

Prevention controls

Use staggered sync schedules to reduce burst load.
Track timeout rates by provider and institution cohort.
Alert when timeout error budgets exceed weekly thresholds.

Related error guides

Institution Reauthentication Required User Access Revoked Provider Rate Limit Hit

Alight - DTCC Sync Timed Out Guide | Clarity