Troubleshooting
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Troubleshooting
item-login-required
Alight - Accenture (Nonactive Participants and Spouses): Institution Reauthentication Required
The institution requires the user to reauthenticate account access before sync can continue.
Likely causes
- Institution security challenge expired.
- Credentials were changed at the institution.
- Multi-factor policy now requires renewed consent.
Resolution steps
- 1
Prompt a reconnect flow and complete the institution challenge.