Clorox Benefit Center (Mercer): Sync Timed Out

Likely causes

• Provider-side latency spike during data fetch.
• Large historical backfill exceeded request budget.
• Retry policy exhausted before a successful response.

Resolution steps

1. 1

   Retry sync with a smaller window or account subset when supported.

2. 2

   Confirm provider status page and incident feed for outages.

3. 3

   Escalate persistent timeout clusters with correlation IDs.

Prevention controls

• Use staggered sync schedules to reduce burst load.
• Track timeout rates by provider and institution cohort.
• Alert when timeout error budgets exceed weekly thresholds.