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Troubleshootingitem-login-required

CIBC U.S. - Personal: Institution Reauthentication Required

The institution requires the user to reauthenticate account access before sync can continue.

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Likely causes

Institution security challenge expired.
Credentials were changed at the institution.
Multi-factor policy now requires renewed consent.

Resolution steps

1
Prompt a reconnect flow and complete the institution challenge.
2
Verify account scopes were granted for transaction access.
3
Trigger a fresh sync and confirm status changes from pending to synced.

Prevention controls

Surface reauth warnings before connection expiry windows.
Alert users when webhook consent-expiration events are received.
Monitor repeat reauth loops and escalate to support quickly.

Related error guides

User Access Revoked Sync Timed Out Provider Rate Limit Hit

CIBC U.S. - Personal Institution Reauthentication Required Guide | Clarity